It is possible to cancel the order if the product has not been sent by our agency
If the product has not yet been sent, the refund will be immediate.
You can return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return postage if the return is the result of an error on our part (you received an incorrect or faulty item, etc.).
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
For reasons of hygiene, the return of certain types of goods is not authorized. (except in case of manufacturing defect or order error on our account)
-Feminine lingerie, bodysuits and beauty/health products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
If you have not received your product for any reason, please notify us by email at:
You should receive your refund within 7 days.
Are not eligible for a refund:
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
It can have, according to the banks, a delay of 3-6 days.
The refund will be instantaneous if the purchase has been paid for by paypal.
If you have completed all of these steps and still have not received your refund, contact us at: email@example.com or fill out the contact form, located at the top of the website under pages.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.
Exchanges (if applicable)
We only replace items that were originally defective or damaged.
If you need to replace yours with the same item, email us at firstname.lastname@example.org and send your item to: 10 rue blacas, Nice, 06000, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.